A maintenance emergency is a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions.
If you are experiencing a maintenance emergency, please call 864-918-2835. As a backup, you may enter a new service request into your tenant portal. If your maintenance issue does not require immediate assistance to restore safe living conditions, please call our main line at 864-271-4442. Non-emergency calls to the emergency line may result in a $50 charge.
In the event of fire, theft, trespasser, or unruly disturbance call 911 and request assistance.
In the event of a power, water, sewer concern or outage first, call the appropriate utility company for assistance. Duke Energy Company: (800) 777-9898; Piedmont Natural Gas: (800) 752-7504; Greenville Water System: (864) 241-6000; City of Greenville Sanitation: (864) 467-4345; Greenville County Sanitation: (864) 232-6721
Emergency Maintenance Requests include:
- Water leaks and burst pipes -Turn off water at main water shut off and then call us.
- Gas odor/carbon monoxide detector alarming - Leave home, call gas company.
- No heat if outside temperature is < 40 degrees
- Flooding inside the property
- Fallen tree caused property damage. If a tree falls on a power line, call the utility company.
- Electrical malfunctions resulting in smoke or fire – call 911 and then call us.
Non-Emergency examples, call our main office line or submit a request through your online tenant portal:
- Get locked out of the property
- No heat if outside temperature is above 40 degrees.
- Electrical malfunctions – Discontinue use and report during normal business hours
- Minor plumbing leaks not resulting in property damage – shut off valve and report during normal business hours.
