What is a maintenance emergency?

If you are unsure whether you are experiencing an event necessitating a call to our maintenance emergency line, refer to the examples below for guidance. At Stone Property Management, we define a ‘maintenance emergency’ as a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions.


Electrical Malfunctions: In the event that an electrical plug, switch, fan, light fixture, appliance or circuit breaker is not functioning properly, IMMEDIATELY DISCONTINUE USE and call Stone Properties main line (864-271-4442) for assistance. DO NOT CONTINUE USING AN ELECTRICAL PLUG, SWITCH, FAN, LIGHT FIXTURE, APPLIANCE OR CIRCUIT BREAKER THAT IS HOT TO THE TOUCH, SMOKING OR SPARKING. Although these malfunctions may not be emergencies, they may potentially cause further problems. We will respond to these malfunctions as soon as possible. In the event a fire develops, call 911 immediately and request assistance.


Plumbing Malfunctions: In the event your hot water heater is leaking or another water pipe inside the house is leaking, if possible, shut off the water supply to the fixture or appliance. If necessary, shut off the main water supply to the house until the leak is repaired. If the leak is serious and is likely to cause damage, please call our office during business hours immediately. If after hours, call our emergency line at 864-918-2835. If the heater is not leaking, but not heating water properly, this is not an emergency. Please call our office for such a maintenance issue and we will address as soon as possible.


In the event a drain or toilet backs up, it is likely an object or substance originating from inside the property. You can try clearing the pipes with a plunger or chemical drain cleaner. Read warnings and instructions thoroughly before using any chemical drain cleaners. Chemical drain cleaners can cause damage to plumbing if not used properly. Should plumbing need repair due to tenant’s negligence, tenant will be held responsible for incurring repair costs. This includes a child’s flushing of toys, overuse of toilet paper, dumping of cooking grease, clogging from disposal of food and other debris in kitchen sink, etc. You may call a plumber or drain cleaner any time at your own expense to unclog your drains.


Heating and Air Malfunctions: Generally, heating and air malfunctions are not maintenance emergencies, unless the smell of gas is prevalent. If this is the case please turn off the heating system immediately, open windows and/or doors to allow the premises to ventilate and exit the apartment. First call the appropriate utility company (Piedmont Natural Gas - (800) 752-7504). In the event extreme temperatures are being experienced (below 40 degrees), the emergency maintenance line may be used. Calls for requests for service due to loss of power resulting in temporary disuse of heating and air functions should be directed to the appropriate utility (Duke Energy Company - (800) 777-9898).


Flooding: Flooding may occur due to either excessive rainfall or burst plumbing. If it appears as though flooding may cause damage to the premises or unsafe living or working conditions, calls to the emergency maintenance line should be made immediately.  


Tree Damage: In the event a tree or limb causes damage to the premises (roof damage, wall damage, blocked driveway) during business hours please call the office, if it is after hours please call the emergency maintenance line. If a tree or limb causes damage to power lines or transformers, direct calls to the proper electric utility.




Contact Information

Email:   office@stoneprop.com

Phone:        864 271-4442

Fax:            864-233-4440


   Office Address:

   13 N. Irvine Street

   Greenville, SC

Hours Of Operation

Monday                   8:00 - 4:00

Tuesday                  8:00 - 4:00

Wednesday            **CLOSED**

Thursday                 8:00 - 4:00

Friday                      8:00 - 4:00


**We are CLOSED every Wednesday except for the first Wednesday of each month**

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