Emergency Policy and Contacts

We, at Stone Property Management, hope that during your tenancy you will never experience an emergency. In the event that you have an emergency, please place your safety and the safety of others ahead of protecting your home and belongings.

 

Emergency Procedures:

  • In the event of a fire, call 911 and request assistance.
  • In the event of a burglary, prowler or trespasser, call 911 and request assistance.
  • In the event neighbors exhibit behavior that is unruly, disturbing and/or has some negative effect on you and your family, call 911 and request assistance.
  • In the event of a power, water, sewer or telephone problem, first call the appropriate utility for assistance. (Listed below)
  • Only after you and your family are safe should you contact our office with concerns.

 

Local Utility Contacts

 

Electric

  • Duke Energy Company..................................... (800) 777-9898

Gas

  • Piedmont Natural Gas ...................................... (800) 752-7504

Water

  • Greenville Water System................................... (864) 241-6000

Sanitation

  • City of Greenville .............................................. (864) 467-4345
  • Greenville County ............................................. (864) 232-6721
 

 

 

At Stone Property Management, we define a ‘maintenance emergency’ as a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions. If you are experiencing a maintenance emergency, please call 864-918-2835.  As a backup, if you are unable to reach us via the emergency line, you may send a detailed email to office@stoneprop.com.  This email is checked periodically during after-hours and weekends.  If your maintenance issue does not require immediate assistance to restore safe living conditions, please call our main line at 864-271-4442.

 

Please keep in mind that not all maintenance issues can be resolved immediately due to circumstances beyond our control such as Sub-Contractors being completely booked for the day, parts needing to be ordered or on back order etc.  However, your satisfaction is at the top of our list and we will always strive to act within a reasonable time to take care of your maintenance emergency. 

 

Calls to the emergency maintenance line deemed non-emergencies or due to the negligence of the tenant may result in a $50 charge.  To avoid unnecessary charges for non-emergency calls made to the maintenance emergency line, please refer to our list of examples comparing emergencies and non-emergencies. 

Contact Information

Email:   office@stoneprop.com

Phone:        864 271-4442

Fax:            864-233-4440

 

   Office Address:

   13 N. Irvine Street

   Greenville, SC

Hours Of Operation

Monday                   8:00 - 4:00

Tuesday                  8:00 - 4:00

Wednesday            **CLOSED**

Thursday                 8:00 - 4:00

Friday                      8:00 - 4:00

 

**We are CLOSED every Wednesday except for the first Wednesday of each month**

Spirit Of Greenville

Contribute or Volunteer! We welcome your support, whether it's a financial commitment or your personal time.

 

Contact us directly for more details on how you can help.

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